Captivate your customers with an exceptional omnichannel banking experience.
Count on a platform to provide customers and employees with a digital experience beyond their expectations. This platform will help your financial institution to lead in an increasingly competitive environment.
Better experience, higher engagement
Did you know that according to Gartner, more than two-thirds of customer loyalty is defined by their brand experience?
We offer the Engagement Banking platform created by our partner Backbase, so that you can accurately order the process of customer loyalty.
What will you get with the Backbase Engagement Banking solution?
Omnichannel communication
Provide a seamless experience across your web, apps/voice, branches, and call centers. Regardless of the user’s point of contact, their experience will be seamless.
Most satisfied users
Build customer loyalty through personalized messages across their preferred channels. And, at the same time, give your team the resources to manage quickly and effectively.
100% digital processes
Achieve fluid processes through collaboration with Fintechs that will make onboarding, up-selling, payments, integrations and consumer insights easier.
Personalized digital banking journey
Get apps tailored to the specific needs for your financial institution. Create apps adapted to your digital banking journeys.
Increase your sales
Provide your products and/or services with the attributes of the platform and increase your sales. Applies to Credit Card, OAO, Debit Card and mortgage, personal loans.
Why does your financial institution need this platform?
A solution designed for each line of business
The Backbase Engagement Banking platform will not only serve your institution’s current needs, but will also be key to scaling across all channels and lines of business.
Manage all products and lines of business
With Backbase Engagement Banking, you will be able to manage all the products and/or services offered by your financial institution.
A platform: All lines and solutions
With Backbase Engagement Banking we make a difference
Powerful systems
We offer optimized digital processes end-to-end and across multiple people, systems and channels. This is possible because our interaction, process, decision and case management systems work together.
Unified security
We have the best authentication solution in its class. Smart verification: customers, employees, and partners can securely connect to all your banking apps. Based on OpenID Connect, OAuth 2.0 and FIDO.
Customizable
We provide the freedom to add your own functionality and customer journeys to apps. Thanks to the fact that our platform has a web and mobile SDK, a design system and more than 200 APIs.
Agnostic system
Our platform easily integrates with both legacy systems and the latest fintech.
Scalable architecture
We seamlessly orchestrate customer journeys at any touchpoint through a modern microservices-based architecture.
Custom integration
We have integration with best-in-class fintech partners or you can choose your personal selection to innovate and differentiate.
